Return Policy
At Patchvitafit™, we understand that furniture is an important part of creating a comfortable and personal living space.
Because every home has different needs and preferences, we have created a straightforward return process to support our customers throughout their purchase experience.
Return Window
Return requests must be submitted within 30 days after the delivery date.
Before requesting a return, customers are required to contact our support team for approval and return instructions.
Conditions for Accepted Returns
To ensure a smooth return process, returned furniture must meet the following conditions:
• The item has not been used beyond normal inspection.
• The product remains in its original condition.
• The item has not been damaged, altered, assembled incorrectly, or modified.
• All included accessories, materials, and packaging should be retained whenever possible.
Items that show signs of use or damage may not qualify for return.
Furniture Delivery Issues
We carefully prepare and inspect products before shipment. If your furniture arrives with:
• Shipping damage
• Missing components
• Incorrect product information
Please contact us within 7 days of delivery and provide supporting details, including photos if applicable.
Our team will review the situation and work toward an appropriate solution.
How Returns Are Handled
To begin a return request, please contact:
Email:
service@patchvitafit.com
Please provide:
• Order number
• Product details
• Reason for return
• Supporting photos when applicable
Our customer care team will review your request and provide the next steps.
Return Shipping
For returns related to personal preference or a change of mind, return shipping arrangements and related costs may be the responsibility of the customer.
For items affected by shipping damage or fulfillment errors, Patchvitafit™ will evaluate the situation and provide assistance.
Refund Information
Once a returned item is received and inspected, we will confirm the refund status by email.
Approved refunds will be processed through the original payment method.
Processing times may vary depending on your bank or payment provider.
Contact Information
For return-related questions, please contact:
service@patchvitafit.com
Patchvitafit™ Customer Care